Standard Bank Still LIES!!!!

Further to my first and second reviews. After the second review this is what happened. Friday I received a call from Joseph Whitticker apologising for the breakdown. In communication. I was then given his email address to resubmit documents. He explained that he would be on leave until Tuesday BUT would leave our complaint with a colleague and that this would be resolved by today. I then received a very rude toned call from Damien Alias asking for documents. I asked why they didn't pick up the documents on their side and was told because the email address was not the same as the name on the account yet this is the email we registered when this account was opened. He then called back to say he had found the documents again very rude tone. He said he had some questions and sent me his email address. I have now rep**** to that email twice with no response and also to Joseph Whitticker email and no response. Now I ask you Standard Bank again where is your customer service that you don't even follow up on your complaints. We app**** for this more then 2 weeks ago when we heard there would be a delay in salaries being paid. I even marked it as an emergency loan on the application. Had you done the right thing and even given us a decline notification we could have done applications elsewhere. Now what do you expect us to do when our rent is late. I am definitely reporting this to the NCR and will post how shocking your service is all over social media as you have dropped us in serious trouble after lying with **** approved documents!!!!!