Standard bank still in the stone age

I was called early december to be told I qualify for a credit card.I proceeded with the application and I am still waiting.I have been told 2 times that the application is in progress.Now I need to buy prepaid electricity,I cant because the internet banking site is refusing my password,the best part,I cannot change my password on my very own banking account because it is locked,and I need to call the system administrator.So much for being promised the sun and moon for a home bond approval to move over to this "revolutionary" bank,but I am still being called by third party companies representing standard bank,and I am supposed to feel safe to share my personal info with these people KNOWING they will be using my data to spam me with other stuff.Just add a support portal button on the internet banking site with a whatsapp chat capability man,this is 2022 after all.I dont need to be called,we have emails for that,and by email I can verify the validity of the person trying to contact me regarding my finances