STANDARD BANK STILL IN THE DARK AGES

I have no words for this bank anymore. Firstly, a few weeks ago, I had the misfortune (AGAIN ) of my card being retained by one of your poorly maintained ATM's and once again you charge a 74 year old a ridiculous replacement fee. This is not the first time I complained about this, and every time I complain its reversed. so WHY do it in the first place??? Then yesterday my pin was blocked due to it ACCIDENTLY being inserted incorrectly 3 times at a store....I had sent my granddaughter to do a few things for me since it is extremely difficult for me to get around anymore, , so purely by accident she inserted the incorrect pin. She called me , and I wasn't too alarmed since i know that it should be an easy fix for standard bank, as it is with all the other banks, unlocking it on the app, or by using an ATM etc.. To my horror , despite information to the contrary when you search for it online, Standard Bank is the ONLY bank that still uses archaic practices, such us you MUST COME INTO THE BRANCH TO UNLOCK OR RESET A STUPID PIN , OR YOU MUST COME IN TO REPLACE A STUPID DEBIT CARD, USUALLY RESULTING IN ENDLESS FRUSTRATION SINCE THEY HAVE SO FEW BRANCHES OPN , U SIT AND QUE FOR HOURS ..ONLY TO HAVE SOMETHING DONE THAT TAKES 5 MINUTES. EVN CALLING DOESNT HELP ..I CAN EXPLAIN TO THE IDIOT ON THE OTHER END UNTILL IM BLUE IN THE FACE THAT I CANNOT JUST GO TO A BRANCH OR ANYWHERE FOR THAT FACT , SINCE MY HEALTH DOESNT ALLOW IT , BUT THEY WILL INSIST ON BEING UNNECESSARILY DIFFICULT. OTHER BANKS LIKE NEDBANK ESPECIALLY, HAVE MADE THEIR CLIENTS LIVES SO MUCH EASIER BY ALLOWING THEM TO EVEN REPLACE THEIR BANK CARDS AT A SMART ATM...UNLOCKING OR CHANGING YOUR PIN ONLINE, AT A ATM , OR ON THEIR APP. IF IT WASNT SUCH A SCHLEP TO MOVE TO ANOTHER BANK , I WOULDVE HAVE LEFT THIS BANK A LONG TIME AGO. ONE LITERALLY SITS AND WAITS UNTIL YOU HAVE A REASON TO BE UNHAPPY WITH THEM. AT MY AGE ITS REALLY TAXING .