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AM
Anusha M

1 reviews | Active since Sept 2014

12 May 2023, 10:54

Standard Bank still in the dark ages

In this age of remote, digital transacting Standard BAnk still want me to go into a branch to close my account. I have sent them several emails telling them that I have no access to a SBSA branch however they have ignored my emails since January and continue to charge me service fees.

0
Replies (5)
Standard Bank
Standard Bank's reply12 May 2023, 11:12
Official
Dear ****ha

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply12 May 2023, 12:55
Official
Good Day Celeste 

Thank you for taking our call.

Kindly visit your nearest branch as we were unable to authenticate you.

We do apologise that we did respond with a favourable outcome.

Warm Regards 
Standard Bank Hello Peter Team
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AM
Anusha M's update12 May 2023, 14:26
Reviewer Update
Did they read my complaint? This is really a daft response!
Standard Bank
Standard Bank's reply12 May 2023, 14:31
Official
Hello ****ha Maistry

Thank you for getting back to us. 

We have requested our team to look into this matter and provide assistance. 

Kindly await a call from our team. 

Warm Regards 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply15 May 2023, 09:41
Official
Good day Celeste
 
Thank you for taking our call.
 
Kindly be aware that we were unable to authenticate you and that you will need to visit your nearest branch.
 
Please keep in mind that the account will continue to accrue costs as long as it is open.

Kind Regards 
Standard Bank Hello Peter Team
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