Standard Bank *****s your money and expect you to pay

After longs months of frustration and weeks worth of phone calls I still have no answer and are still being black listed by the same people that stole my money and now turns around and said I made a loan. So frustrated I can cry. No one can help even just now over half an hour phone call talking with 3 different people to only be put to a 4th department that had a voice automated machine and I must phone back on Monday!! No amount of explaining, begging , pleading or shouting nor swearing can deter. Yet standard bank stole my money and standard Bank is black listing me and standard Bank is getting Dept collectors to constantly phone for money! What a joke they stole my money and want me to pay it back