Standard bank *****s your money!!!!!

I have an arrangement in place with MBD attorneys to pay off my overdraft. On 02 July 2015 STD deducted R5000 from my savings account to pay the loan without notifying me. I went into the Westgate branch to query the transaction on 03 July. The branch advised that I needed to contact the credit division. The agent at the branch assisted with contacting the credit division. The credit division advised me to contact MBD to send them proof of the arrangement. MBD sent the screen shot to STD on 08 July. I followed up with STD who confirmed that all correspondence was recieved. They advised me that the reversal will take 5 working days and I would receive my money back. As a result I have not been able to pay my rent or my city power bill. <br> <br> It is now 2 weeks later and still no reversal. I contacted special collections on friday 17 July who promised that someone would call me back to provide clarity on what is going on. STILL WAITING!!! Does STD know what service is???? I think not.