CW
Chris W

1 reviews | Active since Sept 2012

10 Dec 2022, 21:39

Standard bank *****s money and do unauthorised transactions

Today 10 Dec 2022 I went to the Mall@redds branch to query why an amount of R132 was taken of my account for a purchase at Checkers on the 7th of December, and the amount of R132 was a honouring fee. I explained to the consultant that a person CANNOT buy anything at any store when there is no money on your card. I transferred the amount of R1500 to pay for the purchase of R946,73. Then she gave me this ridiculous story of Checkers sent the slip 3 days later to the bank. The point is, that amount went off my account immediately when I made the purchase, not 3 days later. She called the call centre, who said she had to explain to me this story. She would put a dispute in, which also meant that it was no indication that I would get that money back. This is not the first time this has happened. I transferred my money to another bank then, and asked her to close my account. She said she would not close my account. So Standard bank, enjoy adding monthly fees from end of December on an account that will never be used again. You stole money from me, and you have been doing this for a long time. If you want to keep the account open, and think I care, well...I don't. I consider it closed, and will not be responsible for any fees or money you ***** or try to make me pay for. You are the worst bank to bank at! Good bye.

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Replies (1)
Standard Bank
Standard Bank's reply11 Dec 2022, 08:50
Official
Dear Letesia Wilken

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

 We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
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