KH
Kyle H

1 reviews | Active since Aug 2015

19 Nov 2015, 21:44

Standard Bank *****s client's money!!!

You invited me to one of your ProNights event and offered me free transport, sending the following SMS:<br> <br> Good day. Your UBER driver has been briefed and is ready and waiting to action your collection for the Standard Bank Professional Nights event this evening. Event starts at 18h00 for 18h30. If you do not have the UBER app on your phone, please download it from your App store now. When you are ready to be collected, please request your pick up via the UBER app and insert your unique promo code below for your complimentary collection and return trips this evening.<br> Event address: 34 Theresa Avenue, Camps Bay. <br> Thank you, the Standard Bank/UBER team.<br> Unique Code: SB489txVbt5 <br> <br> Yet you billed me R 313.79 for this! Now even though my private banker has confirmed that this is an error on your part, I had to complete a credit card dispute form! You STOLE from me, betrayed my trust, and then admitted your error, yet your \investigation"will only conclude in January! I am disgusted with the bank I once loved. You care nothing about your clients! I am sure that if I treated you in the same way you treat me and only pay you my bank fees in January"

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Replies (1)
Standard Bank
Standard Bank's reply20 Nov 2015, 10:17
Official
Hello kylehauslaib,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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