Standard Bank *****ing our money

It is now four months that an amount for two "statement costs" are deducted from my account. I receive my statements via email for years now and only recently these deductions are made. When I query my account by upteen emails, eventually the amount is credited, but then the same thing happens again the next month. No response is received to my queries. I have tried going into a branch and was assured that it was corrected, to no avail. I have written to the ***** division with no response. I have written to the Ombudsman, also no response. The systems and processes for these corporate places seem not to work which is on par with this government unfortunately. Standard Bank could be doing this to multiple people and if not queried, they are smiling all the way to the bank. I am still busy with my case and will continue until I get a reasonable response from their management