mW
muller W

1 reviews | Active since Jun 2013

16 Apr 2018, 07:58

Standard Bank *****ing money from my FNB account

Std bank deducted R99.00 from my FNB account and I have no idea why. I have tried calling them on numerous occasions and every time I speak to someone they transfer me to the next *********** person that does not know how to help me. Nosipho from Customer care emailed me and simply stated that Standard Bank cannot confirm any debit orders debited from another bank. This is ridiculous, Std bank is taking my money for nothing and they are not bothered to do anything about this or take any time to find out why STD bank is taking my money for NO REASON. Pathetic

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Replies (2)
Standard Bank
Standard Bank's reply16 Apr 2018, 08:17
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.


We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Apr 2018, 15:24
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 17 April 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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