1 reviews | Active since Mar 2013
Standard bank *****ing money from incorrect payment
Good day,
I would like to bring a problem I have been struggling with for almost 2 weeks to your attention. I kindly ask that you assist with this.
On the 27th of February 2021 the amount of R35000 was wrongfully paid into our overdraft account by J******** A*******. Our business have been struggling for the last year and our overdraft account has been closed, we have made arrangements to pay back the account.
The business who wrongfully paid the money into our account has requested to have their money returned. I have spoken and mailed our banker, Louis Fourie at the main Bloemfontein branch multiple times. There was a lot of confusion and I have explained that the money does not belong to me, for this reason the money cannot be used for payment of my debt. The money needs to be paid back to J******** A*******.
Standard Bank offered to pay half the money back into my savings account. I declined as this is not my money. Standard bank then requested a letter from J******** A******* in order to pay the money back to them. The finance lady working at J****** A******* wrote a letter asking them to please pay the money back into their account. Now Standard bank has advised that J******* A******* should recall the money on their side and then the possibility exists that they may not receive their money at all. Lastly, I was advised by Standard Bank that I should make an arrangement with J******** J*******to repay the money to them as it has been used to pay my debt! I cannot possibly do this.
I have been insulted and embarrassed these last couple of days. First of all because I have had to explain my financial situation (the overdraft) to a stranger in order to try and explain my situation. I have had to ask them to please write a letter and now Standard Bank expects me to basically make a loan with J********* A******* in order for me to repay the money to them.
The money paid into that account does not belong to me or Standard Bank.
Please assist in returning the money to J******* A******* where it belongs.
I can be contacted on *** or Jacques ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
