Standard Bank *****ing money

Standard Bank is clearly *****ing money... In summary i have an access bond facility with Standard bank , i was told come to bank and activate this feature with the option 1 which means any surplus i put into my bond i can keep as a savings and accessible to me once cleared after 10 days.So this is where i realized i am being ****** i did an EFT for R10 000 and R500 so in other words i should have R 10 500 available to me after 10 days clearance.This did not happen only R 4000 showing available to me , i logged a call with standard bank and this is the bull**** reply i get , also note it took 1 month to get this reply... Firstly nobody told us we will have to pay initiation fee , secondly standard bank tell this after 1 month??

I want my money!

Initiation fee of R6037 ???

Good day Nafees Khan

Thank you for writing back to us.

Kindly be advised that our Product Department advised that you had not catered for the initiation fees of R6037,50, therefore the available balance is correct.

I trust the above information is in order.

Kind regards

Gillian Magascan Customer Contact Centre E-mail Unit