Standard Bank *****ing from me with incorrect bank fees

<p>I withdrew money from Pick and Pay which is known as a POS withdrawal. This was done with my Cheque card which have unlimited "cash withdrawal at POS" transactions . I was charged more than R100 for 2 transactions (One in July already). I phoned customer service and was helped by a very friendly agent. He logged the two transactions. He also confirmed that I was charged incorrectly. I received a sms stating that my "service request no--- has been resolved". I received the sms on 19 Aug and it is 24 Aug today and yet no payback received. I also received a sms saying someone will contact me, but I haven't received any communication yet. </p> <p> </p> <p>It is not acceptable that the bank charges me incorrectly and then take their time to pay it back. When someone takes something from you which doesn't belong to them, I consider it *****ing. </p>