AC
A C
1 reviews | Active since Mar 2009
28 Nov 2020, 12:15
Standard Bank *****ing from clients
https://businesstech.co.za/news/industry-news/452300/get-more-than-you-bargained-for-with-standard-bank-this-black-friday/
I thought the Standard Bank virtual card was an amazing service after *****uelnt activity on my normal credit card. That was until I starting noticing that they are not reimbursing unused pre-authorised amounts and when I reached out to them to query this, multiple times, not even an acknowledgement of my query was received. They are technically committing theft by keeping my money. I've given them 20 days to respond which expires tomorrow and still no response. On Monday I'm going to the ombudsman.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
29 Nov 2020, 04:51Hello Ania
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply29 Nov 2020, 04:51
Official
Hello Ania
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
AC
A C's updateReviewer Update
29 Nov 2020, 17:41Sadly actions speak louder than words, 20 days since I made my first query and this is the first response I am getting. Quite predictable actually because anything that is publicly posted affects your PR. If client service and urgency were important to you, things would not have escalated to this point. Unfortunately your message provides no reassurance and from my understanding will not count in terms of the ombudsman requirements.
AC
A C's update29 Nov 2020, 17:41
Reviewer Update
Sadly actions speak louder than words, 20 days since I made my first query and this is the first response I am getting. Quite predictable actually because anything that is publicly posted affects your PR. If client service and urgency were important to you, things would not have escalated to this point. Unfortunately your message provides no reassurance and from my understanding will not count in terms of the ombudsman requirements.
Standard Bank's replyOfficial
10 Dec 2020, 11:21Hello Ania
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply10 Dec 2020, 11:21
Official
Hello Ania
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***