Standard Bank *****ing client's funds

Item: Standard Bank
Rating: 1
Author: Nonhlanhla T

ON Sunday afternoon I made an immediate payment if R10000 and it was not release but recieved a notification that it was released from the banking app and via sms but the beneficiary did not receive it. I made another R1900 immediate payment which went through.

On Monday I called Standard Bank and was told the money was not received and will have it reversed after 5 working days. I am not happy and would like to say Standard Bank are *******. Always check your banking statement. They ***** your funds.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

07 Sept 2020, 10:24

Hello Nonhlanhla

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply07 Sept 2020, 10:24

Official

Hello Nonhlanhla

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Nonhlanhla T's updateReviewer Update

07 Sept 2020, 15:22

How do you escalate a matter when you don't have my details? You are *******.

Nonhlanhla T's update07 Sept 2020, 15:22

Reviewer Update

How do you escalate a matter when you don't have my details? You are *******.

Standard Bank's replyOfficial

25 Sept 2020, 11:29

Good day Nonhlanhla,
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 25 September 2020.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre

Standard Bank's reply25 Sept 2020, 11:29

Official