AL
Andrea L

1 reviews | Active since Nov 2020

19 Mar 2021, 13:58

Standard bank statements submitted to third parties without my consent

Standard Bank, explain why my 6 month bank statement was sent to RCS institution without my consent. I get an sms saying Std Bank have done this and I should call the call centre if this was without my consent. First of all, Std Bank is meant to be regulating and endorsing FICA/FAIS/RICA regulations, why is sensitive information such as my personal 6 month bank statement being sent to third parties without verification or consent! I've already been a victim of ***** due to ********* working at Telkom, it is still a battle I am dealing with, now the bank institution that makes customers submit proof of address over and over again, asks security questions every time a customer calls just sends bank statements without verification or consent, WHAT IS THE USE!? I called RCS to let them know that the application they received is **********. The ********* submitted my name and std bank account nr on the online application but submitted a foreign ID doc for a coricraft furniture account. Standard Bank, you are aiding and abetting ***** here, why and how did this happen?? 6 months worth of my private information out for the world to see, this is *******, are your ads in the banking hall, ***** training for staff just for show!? Standard bank needs to answer for this, you clearly don't have enough competition in the market to be wrecking customers lives this way with no regard. Please call me about this, I have logged a case

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Replies (2)
AL
Andrea L's update19 Mar 2021, 16:04
Reviewer Update
So I call centre back to follow up on my case logged and what do you do? Staff member hung up on my call because she isn't equipped or skilled enough to answer my questions, only in SA, do we get people off the street to manage customer service, this is shocking!!!!!!!!!!! You cannot just hang up on a customer who is querying a legitimate concern on the account that they own! GUESS WHAT STD BANK, YOU HAVE LOST ANOTHER CUSTOMER, not that it concerns you because you clearly don't have enough competition and too much money to be wrecking peoples lives here
Standard Bank
Standard Bank's reply20 Mar 2021, 07:13
Official
Good day Andrea Langeveld

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
 
We apologize for the inconvenience and undue frustration, this has caused.
  
We greatly appreciate your continued support.

Kind regards 
Complaint Resolution Centre
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