standard bank - standard what poor service?!

Absolutely disgusted with standard bank. I do not receive statements, for 2 months in a row I am receiving this charge on my statement. The first month I queried this and was given a reference number and promised a call - I received no call to date but was refunded. second month now same charge for statement. What statement? ! I am not receiving any statements. I have been loyal to standard bank for years, I have just closed my credit card with standard bank due to the incompetence of standard bank who change my debit order due dates at there own leisure without my consent, when addressing this with the bank, I get an apology but theirs nothing we can do it was our fault but you have to wait 2 months for it to revert back to your due date. I want ANSWERS! I think its time that I move all my banking elsewhere!