Standard Bank/ Standard Bank Insurance

I am writing this email to express my dissatisfaction with Standard Bank, which was accompanied by a home owners insurance. I was not aware I had home owners insurance with Standard Bank, because 1. I didn't agree to a policy with the. 2. I already had cover with another insurer.

Due to this dual insurance, I contacted Standard Bank to cancel their policy and get any refund of 50% for cover I didn't request for. They sent me from pillar to post, I emailed them countless times, called countless times, went to different Branches numerous times to date no resolution and this has been going on for a year & half.

I need this query resolved & my money refunded.