Standard Bank Stanbic VAF

I have never met a bank with such a poor customer service,I app**** for vehicle finance on the 14 of February after my initial application I did online got the same treatment.Besides asking for my supporting documents a week later after my application via email there has been no communication from VAF,I have tried numerous times to call the provided number but it does to not go through or when it does it gets dropped without anybody helping me.How long does it take to verify documents and why is there no communication from standard bank.This is frustrating because I'm left in limbo for almost a month now rather reject someone's application outright instead of leaving them hanging like this.This whole process has been frustrating and highly stressful full 2 weeks to a month just waiting to hear if your application is successful surely you can do better than that STANDARD BANK