Standard Bank Staff working with Syndicates to open ********** Accounts

In June 2021, I received call from a security guard at work notifying me that there is a card delivery for me from Standard Bank. I told her that I'm not expecting any card because I do not bank with them. I told her to keep it safe for me and will collect it when I'm in the office cause I work from home. Next thing I get another call from her within an hour saying someone had come through to the security desk asking to collect a card on my behalf. This person left when they wanted to call me and verify his story. I then collected the card from work and went to Standard Bank in Pinetown to enquire about it. I was told that the account was opened telephonically and issued at their Nigel branch without any proof of ID or residence which was also strange to the staffer assisting me. I also discovered that a credit card with a limit of R 100 000.00 was also opened under my name. I was advised to report a case of ***** to the SAPS so that Standard Bank can also investigate this from their side and also close the accounts. I got the case number from the SAPS and went back to the bank to have the accounts closed. This was in June 2021. I was told that I will be notified of the internal investigation result and that my **********ly opened accounts will be closed. Earlier this month, October 2021, I got a letter from Standard Bank credit card division saying I have a balance of R 215.00 on my credit card. I again went to the bank to ask how come I am still getting letters from them indicating that I owe them some money cause the accounts are supposed to be closed? I did not get a clear answer on that. I asked for the account to be closed in my presence and given a confirmation that the accounts are closed bust was told that the branch cannot close the account because of the outstanding balance. I was the advised that this matter will be escalated and will be called within a day with the update. It has been over a week now and I still do not have any update or confirmation that the accounts have been closed. This is going to affect my credit rating and what worries me is that this has not been taken seriously by the bank. It is clear that some of their staff are working with syndicates to open such accounts.

Standard Bank.....close these accounts under my name and send me proof.