Standard Bank staff useless and irresponsible

I think its more Standard Bank that is useless because if it weren't for yet another glitch in the system I wouldn't be in this situation. Went to bank to link my credit card to my business account as it's been before. I was told it was 'un-linked' because I didn't provide proof of residence, which I did, when delivered! Yandiswa takes forever to try to understand the problem and instruction and should be reconsidered to use her in customer service. With the assistance of her manager, they picked up yet another glitch on my account having loaded my ID number as a passport number and couldn't update details to link accounts. Both her and her manager took my number and promised to call me soonest to have problem resolved. This was 10am this morning. At 6pm, I get a call from a colleague, Deno Adams, who did not assist me at all, only to tell me they 'were' very busy today and couldn't fix my problem and would have to consult with IT! So these two ladies were too useless to assist or even to bother letting me know earlier so I can rather speak to my banker to solve my URGENT matter!