Standard Bank Staff need training

I recently opened a Revolving Credit Plan with Standard Bank over the telephone. I asked the consultant what the interest rate was - and she gave me a ****py interest rate of 20%. <br> <br> I asked her if we can negotiate this and she said that I would have to go to a branch to negotiate the rate.<br> <br> Anyways, she opened the account and I went to a branch on Friday. The consultants at the branch said that there is nothing they can do once the account is opened online.<br> <br> Now I'm stuck with the bank charges for opening the account and I probable won't use the account because of the high interest rate. <br> <br> Idiots!!!