Standard bank staff love being on Hello Peter for how useless they are!!!! I am going to start escalating my complaints to the CEO!!!!!

I am really becoming frustrated with the poor service from standard bank now and I am tired of it! No one does anything about the *********** staff, this is ridiculous I swear I am going to start logging my complaints directly to the CEO because everyone at standard bank are so inconsistent no one can give the correct information or assistance on anything the first time round!

I have 2 complaints. Each account is seperate so whoever is going to read this please pay attention!!!

1. First complaint is regarding my standard bank home loan, I was granted a holiday payment on my Bond in April, I was never notified of this, and only in June when I received a letter from home loans did I realize that I was given the holiday so I called the bank to confirm this. Since the holiday payment was granted to me from April, and I was never notified I requested that I be refunded for the 3 months which is from April until June 2020. Then I got another letter confirming that my holiday payment on my bond would be extended for another 3 months, I have made at least 10 calls to both the Debt care center as well as home loans now no one can help me. 1. I never received the terms and conditions for the holiday payment approved on my bond 2. I was never presented with choosing the option of either extending my bond term or having the instalment amount increased to accomodate for the holiday payment on the bond. 3. ALL I WANT TO KNOW IS WHAT MY CURRENT INSTALLMENT AMOUNT IS ON MY BOND AFTER THE 1ST HOLIDAY PAYMENT OF THE 3 MONTHS AND WHAT WILL MY NEW INSTALLMENT AMOUNT BE IF I DECIDE TO PROCEED WITH THE NEXT 3 MONTHS OF THE EXTENSION ON THE HOLIDAY PAYMENT, which starts again from the end of July so I need to know this information TODAY!!!!!!!!!!

SECOND COMPLAINT FOR STANDARD BANK. I was approved for a holiday payment on my standard bank advance account, it was given from April to June, and to my knowledge was supposed to start getting debited again from the 25th July 2020. this month on the 25th no debit order for my advance account has been taken from my account. I need to understand why this has happened? I am calling them to query it but as usual no one can ****ing do their jobs properly I am so ****ed off with how useless the people at this bank are!!!!!!!!!!!!!! So now can someone with a brain please explain to me the following: 1. Why was my debit order for my advance account not debited from my account on the 25th of July 2020 2. What is my new instalment amount as I did not recieve the terms and conditions after my holiday payment was approved that is no surprise! 3. If there is an extension that has been granted on my advance account, how long is it for and how will it impact my instalment I need to know what the full instalment amount would be exactly after an extension was granted on the advance account if this is the case, so that I can decide on whether I would like to keep the extension or not. 4. If my instalment was due to go off on the 25th of July then please provide me with the banking details and amount so that I can pay the account.

If my credit profile is impacted in anyway due to the lack of communication from standard bank and if my account goes into any kind of arrears. I will take LEGAL ACTION against standard bank I am tired of dealing with a bunch of idiots!

LASTLY, PLEASE MAKE SURE THAT SOMEONE WHO KNOWS WHAT THEY ARE DOING CALLS ME TO ASSIST ME WITH THIS!!!!! I WANT THIS TO BE RESOLVED TODAY