Standard Bank staff efficiency

I needed to cancel a stop order but the particular stop order never featured under the list of stop orders in my portfolio where I could manage it on the APP. I then logged my complaint on the Facebook Messenger. The response was almost immediate. My details were requested and were informed it is receiving attention. The same day I had to confirm the small fee allocated to this request to which I agreed. Before close of business, I was informed by a telephone call from Tando that the stop order was cancelled. This is service. I commend Tando for taking the lead and keeping me posted every step of the process and the staff on Facebook Messenger. Thanks, Standard Bank for your efficient staff and processes to make it so easy for your customers.