EH
Edwina H

1 reviews | Active since Aug 2023

05 Feb 2025, 08:41

Standard bank staff do as they please

My standard bank account has been blocked since 17 Jan.I have called standard bank and explained and even provided proof that this is a malicious attempt from a spiteful client that refused to follow the terms of the trading platform.He is gloating about how I will lose the income and he will have this investigation dragged out..which leads me to believe that he either works for Standard bank or is connected to them somehow.Despite attempts to reach the investigator I am just told that I have to wait and they can't tell me who the investigator is.I have missed my debits and I am afraid that my policies will lapse.I have written a review on this matter before but to no avail..please assist as I am at my witts end.

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Replies (2)
Standard Bank
Standard Bank's reply05 Feb 2025, 09:05
Official
Good day Edwina, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply12 Feb 2025, 13:30
Official
Good day Edwina, 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
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