Standard Bank staff customer service terrible

Wanting to follow up on an offer to purchase on an insolvent estate, I attempted to contact a Mr. Hiren Soni.<br> 16 phone calls later, mostly to telephone numbers that go to an Avaya voice message system requesting you to spell the name (no indication if verbal or on the phone) that does not recognise the name, nearly an hour spend, I finally get through to a phone where Mr Soni is.<br> What a rude man!!!! Not only does he not listen at all, he interrupts the call to run off somewhere (after asking for info, I tried to give), not once! Twice! Then after holding on, returns, no excuse, interrupts again!!!! to tell me someone else should help. No matter how I try to tell him that he is rude, he interrupts, does not listen and so it continues. PLEASE listen to the call recording which he says was made \this call was recorded anyway...."and \""I will go it from IT....\"" and then can SOMEONE send Standard Bank staff on customer services and telephone etiquette training. This is the 2nd Standard Bank staff member in 2 days with the same mannerism and attitute. When did it become acceptable to be rude to your clients?? Send them to ABSA to learn about service"