EM
Enrico M

1 reviews | Active since Mar 2018

08 Feb 2025, 15:49

STANDARD BANK STAFF ARROGANCE IS IN EVIDENCE - WHAT SHOUD WE DO ?

STANDARD BANK OF SOUTH AFRICA Staff Wenie Nndabane at BEDFORD CENTER Mall: DO NOT RESPOND EMAILS summary of emails Copy below. Dear Wenie Ndabane I was with you, and you couldn’t find the entry fee (R65) WRONGFULLY charged to my account (on 6 January) for a statement printed at your branch: Claim Complaint Case Ref no. !*** relative to SBSA CARD SYSTEM ""GLITCH"" as you call it, which stopped me from having a CARD statement in January and this way impeding me to know what amount must be paid at the end of the month. Statements are a Law requirement. The Consultant should have known that a wrongful fee was going to be charged incorrectly to my account as SHE PRINTED the STATEMENT but left it go regardless. GLITCHS OF IT SYSTEMS AT THE BANK SHOULD NOT BE FOR MY ACCOUNT PAYMENT, DO YOU AGREE ? Thank you for your service and prompt support Evidence of charged fee is attached Awaiting your prompt reversal and confirmation NO REPLY FROM REPEATED EMAILS TO Standard Bank!! UNBELIVABLE BUT TRUE: THE BIGGEST BANK ARROGANCE IS EVIDENT

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Replies (2)
Standard Bank
Standard Bank's reply08 Feb 2025, 16:26
Official
Dear Msuthukazi

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply08 Feb 2025, 16:30
Official
Dear  Enrico

Our team tried calling you to no avail.

Please confirm a convenient time we may contact you.

Eagerly awaiting your response.


Kindest regards
Standard Bank Hello Peter Team 
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