Standard Bank staff are useless

Standard Bank staff are useless because they do not even know their own flippen departments within their bank. I have been calling for the pass 2 days, asking to be transferred to a consultant at their Customer Assist Department and for 2 days, I have been transferred to and from General Banking and Switchboard. This morning I was told that they do not have a Customer Assist Department and they do not offer re-advance accounts, what a shock as I have dealt with this department on more than 1 occasion before. Can someone from the Customer Assist Department please call me as I have concerns regarding my re-advance account. Thank you.