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Pabalelo M

1 reviews | Active since Dec 2017

27 Dec 2017, 11:37

standard bank specialised collection

I've been a Standard bank client for over 13years and on 23 December 2017 the Standard bank specialised collection center took R5748.30 from my account leaving me with only R1400 without my consent.

And I called their customer center several times but apparently they cannot reverse the transaction . Please can someone help me. I couldn't even afford go home for Christmas.

Am I with the right bank????

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Replies (4)
Standard Bank
Standard Bank's reply27 Dec 2017, 11:50
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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*** (fax)
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Pabalelo M's update27 Dec 2017, 12:56
Reviewer Update
Thank you for replying, please can this be resolved today.
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Pabalelo M's update28 Dec 2017, 09:24
Reviewer Update
STANDARD BANK COMPLAINT RESOLUTION CENTER YOU HAVE NOT KEPT YOUR PROMISE
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Pabalelo M's update03 Jan 2018, 08:35
Reviewer Update
nkululeko sithole from standard complaint resolution centre, I sent you an email with supporting docs as requested. Please can you come back to me! You've left me stranded when you took my money on 23 December!