Standard bank Southgate’s appalling service

The level of service I have received from Crystal Brown at Standard Bank, Southgate is utterly appalling. After I have struggled to get hold of her for close to a week, by eventually sending an email specifying my frustration and copying Palesa Ratlau in it did she respond. I had to remind her to contact me after she mailed me promising to get back to me the very next day, this was a second promise as the previous day she did the same and never did get back to me, but emailed me late in the evening to apologise yet again. She continues to show me that I’m the minority and my business doesn’t count. After I realised that she will not assist me with the query I have, I asked to speak to her manager and she has her colleague Pricilla pose as the branch manager because she apparently needed to go, who again cannot assist me. My query is still not resolved, I was told to wait till Monday and I mustn’t call the bank manager, a message will be given to her to contact me. How do I trust that after I have had to remind Crystal to get back to me, more so that someone else won’t pose as a manager. My business account continues to accrue unnecessary costs. I am so tired of the level is service I have continued to receive from Standard bank as their business client I actually want the account closed so I can bank with a banking institution that will cater to my needs as their client