Standard Bank Southgate Bad Service

We are a burial society and our account is with Standard Bank. 4 of our members went to Standard Bank Southgate to fix our bank account. On the first day they were told to bring their proof of address, they went to the bank the second time and were told one member was missing. Standard Bank consultant should have provided full information the first time. Our members had to drive 160 km for 3 days because of not enough information from Standard Bank (Incompetence). We went to the bank on Saturday (16 September) 5 of us and we were told they can't serve us as they were offline. That is when I refused to leave the bank. We couldn't driven another 160km for the 4th time. Thank you to Palesa Ramlau who had the patience to listen to our story and gave one of the best services that we should have gotten the first time. Companies do need people like Palesa who can be able bale to listed and give the service that clients need.

A BIG Thank You to you Palesa.