Standard Bank South Coast Mall & Grizelda #GoodForNothing

Standard Bank takes incompetence to another level.

I am a school principal and we have a business account with Standard Bank for a government public school. In order to pay suppliers, wages, etc we need a cheque book or an equivalent alternative. It's been FOUR weeks of waiting for a certain Grizelda from Standard Bank South Coast Mall to call us regarding the cheque book or to migrate us to Business Online.

We were told to come collect the cheque book on the 31st of August and when we got there we were made to wait for 2 hours before being told they still don't have the cheque book. What's most frustrating is that when we ask when Grizelda will call the answer we get is "we don't know as she works from home due to covid19." Grizelda has been sent three emails to contact us according to the South Coast Mall branch staff but she still hasn't. Due to this gross incompetence and obvious lack of customer service skills, we've has to do in-branch transfers in order to pay wages, etc at the end of last month and had to pay R350 per transfer.

To summarise just a few of frustrations we've experienced in this whole ordeal:

1) The nearest branch to the school is Port Edward, this is closed so each time we have to travel approximately 40km to Standard Bank South Coast Mall.

2) The account has 3 signatories of which 2 are required for every transaction. So SGB members have to take leave from their respective work places to go to the bank - only to be met with indifference and incompetence.

3) The branch staff refuse to give us Grizelda's telephone number saying she works from home and can only be contacted via email. This is the first time I've heard this. I have a Private Wealth account with FNB and have my private banker's cellphone number. What kind of business banker can't be contacted via telephone???

Can someone who has a clue of what customer experience is, who is competent enough to make a call (unlike Grizelda) and who will not give me "I don't know" answers call me to resolve this.

Standard Bank #GoodForNothing