Standard Bank South Africa

When I ask Standard Bank to contact me and when I send them an e-mail all on their web site I never get an answer to my query, and to get service from Standard Bank Festival Mall Kempton Park is useless. 3-4 wait to be assisted Service from all banks are beyond the joke!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. They tell to use their apps or go on line nothing works, and eventually when some contacts you it is always 3 to 5 weeks late or the person is not trained to assist you.