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louise L
1 reviews | Active since Nov 2016
30 May 2022, 15:47
Standard Bank Somerset West poor service
Waiting in line at Standard Bank Somerset West branch seems to be the norm. No staff to assist except one teller and one consultant. And the branch manager sits in her office on her phone. Absolutely shocking that customers have to sit or stand in line waiting literally an hour plus to be helped!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
31 May 2022, 08:42Hello Louise
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind Regards
Standard Bank Help Centre
***
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply31 May 2022, 08:42
Official
Hello Louise
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind Regards
Standard Bank Help Centre
***
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind Regards
Standard Bank Help Centre
***
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louise L's updateReviewer Update
03 Jun 2022, 10:46Thank you. I must comment how professional and efficient my complaint was handled. Standard Bank went out of their way to make contact with me and offered assistance and a solution for whenever I need to go into the branch. Well done Standard Bank!
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louise L's update03 Jun 2022, 10:46
Reviewer Update
Thank you. I must comment how professional and efficient my complaint was handled. Standard Bank went out of their way to make contact with me and offered assistance and a solution for whenever I need to go into the branch. Well done Standard Bank!
Standard Bank's replyOfficial
03 Jun 2022, 14:03Hello Louise
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Jun 2022, 14:03
Official
Hello Louise
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team