TB
Taurai B
1 reviews | Active since May 2015
19 Dec 2020, 08:55
Standard Bank Socia media Team is a complete waste of time
Social Media team is a complete waste of time and effort. i filed a request on Sunday to fix my internet banking. every time i get a response its someone asking me to email my request again or asking me when i made the request and telling they will follow up and get back to me. today its seven days later and nobody has done anything about the request. could the bank put more competent and serious people on their platforms
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
20 Dec 2020, 03:09Dear Taurai
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply20 Dec 2020, 03:09
Official
Dear Taurai
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
30 Dec 2020, 17:53Good day Taurai,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards,
Complaint Resolution Centre.
Standard Bank's reply30 Dec 2020, 17:53
Official
Good day Taurai,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards,
Complaint Resolution Centre.