LM
Levan M

1 reviews | Active since Jul 2012

14 Apr 2015, 14:04

Standard Bank SMS ************

I closed my Standard Bank Accounts and Credit Card at the end of January 2015Early Fed 2015.<br> <br> I was then informed by SMS about a Debit Order that went of and called in to have it reversed and inquire why it had not been closed yet as per my request.<br> I spoke to a team leader who assure me that they would call me back and help me close the Credit Card, Ref AC30JAN15053.<br> <br> I still continued to receive SMS's and called Standard Bank every time I had some time and was informed by the person I get through to that they will look into this and call me back (I am sure the voice logging can back this up as I do not have a reference Number for these calls)<br> <br> I got an SMS on the 8th April 2015 saying \Please pay urgently to keep credit rating"<br> <br> How can you make a payment if the Bank does not call you or advise on the amount out standing?<br> <br> How can you make payment with out a Statement?<br> <br> I find the way I receive SMS's and its wording intimidating and the lack of feedback from such a big organization to be disappointing. <br> <br> I would like to settle this Credit Card and want confirmation that it is CLOSED!<br> <br> How do I do this? I called today and was not transferred from one person to another!"""

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Replies (1)
Standard Bank
Standard Bank's reply15 Apr 2015, 09:32
Official
Hello LevanM,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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