RM
Roan M

1 reviews | Active since Jun 2018

24 Apr 2020, 15:19

Standard Bank Sly

So my bank send me a sms saying i qualify for a payment holiday for 3 months, i phoned and apply and they never gave me the terms and conditions over the phone, they said they will send me a email, only recieved the mail 3weeks later only to see that they extend my bond term with 12 months in able to get a 3 month payment holiday, so it mean im going to pay 9 moths on a 3 month payment holiday??

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Replies (2)
Standard Bank
Standard Bank's reply24 Apr 2020, 15:59
Official
Dear Roan

Thank you posting your comments. 

We looking into your matter and feedback will be provided shortly.

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply08 May 2020, 11:07
Official
Hello Roan

Thank you for allowing us the opportunity to look into your matter. 
We confirm that the matter was adopted and responded to.
Kind regards 
Complaint Resolution Centre 
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