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Yolanda P

1 reviews | Active since Jan 2011

13 Sept 2020, 23:23

Standard Bank Slower than a Snail

I am in U.K. for 3x months and unable to use my banking app. As usual passing the buck and no support. Their customer care remains uncaring.

0
Replies (4)
Standard Bank
Standard Bank's reply13 Sept 2020, 23:26
Official
Hello Yolanda
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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YP
Yolanda P's update16 Sept 2020, 21:51
Reviewer Update
When exactly will this be addressed?
YP
Yolanda P's update28 Sept 2020, 11:06
Reviewer Update
When can I get a response? This is getting ridiculous!
Standard Bank
Standard Bank's reply07 Oct 2020, 14:19
Official
Hello Yolanda

Thank you for bringing your concerns to our attention. 

An email has been sent to you further details.

Awaiting your response.

Complaint Resolution Centre 
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