Standard Bank slow service....

I visited The Grove Branch of Standard Bank. I never got my new credit card due in October last year. The help desk told me that CCD couldn't get hold of me and destroyed the card. Nobody made contact again and no effort was made to replace the card. On request to replace the card the lady dialed a number on a phone and told me to press 1 and they'll help me. I was diverted twice before I spoke to someone just to have silence after part of my ID number was confirmed. We tried again after I had to find the lady at the desk. The official needed my bank account number which I didn't have at hand. Then they wanted the help desk to confirm my ID. This was done three times already and the lady was busy with a load of other irritated clients. Sadly I had to leave. I was in FNB just before my visit to Standard Bank. 17 minutes and I was served just as the card indicated at the entrance. Standard Bank you better pull up your socks.