STANDARD BANK SLOW HENCE FRUSTRATING TO DEAL WITH

Trying to report a ***** Case with Standard Bank is difficult and time consuming. Been holding on for 40mins for a ref no to follow up on the Case I reported earlier this morning and no one called by back as promised so had to follow up peronally. If it takes all this time to generate a Ref No in this age of technology what is happening in in the inner workings in the Bank itself. Very slow and very frustrating to deal with SB especially when time is critical in a ***** case? I have been with the Bank for over 40years but definitely think it is time to go with a competitive Bank who can perform quickly and efficiently especially in such crucial and delicate issue/ Dealing with them on line is OK but one on one not recommended at their Branches or telephonically! Sorry SB you have let the side down.