Standard Bank - sloppy, uncaring and unloyal service

My legal team has been trying to get documents from Standard Bank since the 3rd July 2024 without success. We have been trying to get my fathers estate in order. It's hard enough dealing with the loss of a parent but the grief is enhanced and prolonged by the non-caring and unprofessional behaviour of Standard Bank and its employees. Against my advice, my father stuck with Standard Bank for many years as he felt a sense of loyalty. Thanks Standard Bank for the lack of loyalty and respect that you have shown to my father in his time of need !!!