STANDARD BANK SLACK WITH REGARD TO SENDING OUT ANNUAL TAX CERTIFICATES

I have Multiple accounts with Standard Bank on which I earn and pay interest.

All this interest must be brought into account in my annual tax return. Standard Bank must know this. However I never automatically receive tax certificates from them. I always have to contact them to request them to email the relevant tax certificates. And I have to contact several departments e.g. Housing Loans, Moneymarket etc. I find this extremely inconvenient as I have to wait in line to speak to a consultant who has to verify that I am who I say I am. This involves being asked a multitude of security questions which I understand is necessary but is time consuming. This could be avoided if Standard Bank could just up their game and email all tax certificates about 4 to 5 momths after the fiscal year end.