Standard Bank Simmonds Street disgusting Itumeleng at reception

The receptionist, Itumeleng was blatantly rude and full of attitude. No greetings and she asked for the ladies name who confirmed the appointment for us, called her and demanded that since we are there for Home Affairs, as Standard Bank Customers/ Private Banking, she must come to reception and escort us to Home Affairs. That debate went on for 5 minutes since the lady on the line was not in agreement with her. She bul**** her as well and told her those were the rules and standard procedures. All of that argument was eventually re-directed back to us. This incident took place in full view of my son and husband. She registered my husband and gave him access card that was not activated since he got turned away at the security gates. My son was the one who made me remember her name since it means happy. He said for a name like that, her behaviour and attitude are not showing any sign of happiness. I would like to thank Home Affairs for their exceptional and professional service. Maybe Itumelang can learn a lot from them since she is the face of such an institution. It is disgusting to have her at the front desk of such a global brand. I am a loyal Standard Bank customer and I come a long way with the bank both on personal and business dealings. You are not a peoples person and have no understanding of professionalism, telephone etiquette and customer service. You were horrible and disgusting Itumeleng.