RG
Rashmi G
1 reviews | Active since Dec 2016
09 Nov 2020, 17:25
Standard bank SIM card unable to activate.
A week ago, I decided to purchase the new Standard bank SIM card, and I've been having issues with activating the SIM. I've emailed customer service but have not received a reply back. On their portal, the SIM card shows as active, however I have not received such "activation sms" as mentioned on the standard bank mobile site, nor can I make calls or test if I could receive any, as I cannot find out what my number is without the activation sms.
Very disappointing.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 Nov 2020, 04:36Hello Rashmi,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply10 Nov 2020, 04:36
Official
Hello Rashmi,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
19 Nov 2020, 12:20Dear Rashmi Gowan
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply19 Nov 2020, 12:20
Official
Dear Rashmi Gowan
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***