TJ
Thabelo J
1 reviews | Active since Dec 2015
26 Apr 2020, 09:48
Standard Bank Sim Card **** and Debits
I have a standard bank sim. on 26 march i was debited R1600 and i immediately went and made sure that the limit is set to the R39 and today on the 26 April, i got debited R2500. I have not been using this sim. I want this sim deactivated and my money returned to me. This sim card is a ****. I called and i was told they cant reverse and i must wait til the 28 of April yet my money went today.
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Replies (2)
Standard Bank's replyOfficial
27 Apr 2020, 03:08Hello Thabelo,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply27 Apr 2020, 03:08
Official
Hello Thabelo,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
28 Apr 2020, 20:50Good day Thabelo
Thank you for allowing us the opportunity to address the matter.
An e-mail response has been send to you on 28/04/2020
Kind regards
Complaint Resolution Centre
**********
Thank you for allowing us the opportunity to address the matter.
An e-mail response has been send to you on 28/04/2020
Kind regards
Complaint Resolution Centre
**********
Standard Bank's reply28 Apr 2020, 20:50
Official
Good day Thabelo
Thank you for allowing us the opportunity to address the matter.
An e-mail response has been send to you on 28/04/2020
Kind regards
Complaint Resolution Centre
**********
Thank you for allowing us the opportunity to address the matter.
An e-mail response has been send to you on 28/04/2020
Kind regards
Complaint Resolution Centre
**********