Standard Bank Silverton Mall - Horrible service delivery

I recently had to go into a branch to Collect my new card as the one I had got lost/******. I called in requested for it to be delivered to a certain branch. I waited for more than 2 hours. The consultants help one person then get up to leave for up to 30min. At one point there was only one consultant with 8 people waiting to be helped. The branch manager came out of his office after 2hours went around to the consultants and went back in his office. So after waiting that long only to hear my card was sent to another branch was so frustrating. I waited so long only to hear I can not be assisted and then I had to request again for my card to be delivered to my branch of choice. It's been a week and I am still waiting. This was my worst experience in Standard bank ever. People got up & left. Others were arguing with some of the staff members, it might be a time in which everything is "The New Normal" but Standard Bank Silverton your service and the attitude of some of your consultants sucked. I am so disappointed in the bank that I have supported for so many years.