Standard bank silent on their own theft, charges against accounts for statements

On the 05.02.2019 I raised a complaint about unathorized debit orders. Some were reversed and I was told it would be resolved today. TODAY = STANDARD BANK = THEFT = NO FEEDBACK. Absolutely NOTHING was done. Only to discover Standard Bank has been *****ing for Statement Charges between R 20.18 and R 25.00 since Oct'18. They told me there is an issue and certain customers were affected, but they do nothing to correct this. Check your account and close it. Find another bank. As you are paying monthly service fees for NO SERVICE. Belinda Coetzer from Silverton branch just passed the bucket to Dingaan Matjoko, who would have phoned me at 12:00 yet it is now 16:57 and STILL no call from him either. This is the type of service you can expect from them.