MM
Martha M

1 reviews | Active since Dec 2020

09 Dec 2021, 11:38

Standard Bank Signet Rips Customers Off.

Standard Bank Signet Terrace is ripping poor people off. Two ladies walked in to make transfers from Stokvel account into their member's accounts. Consultant then tells them transferring to different Bank's will charge them R300, it would be better if the 2 signatories opened accounts there and sent the money into those accounts. FYI they open those accounts this Stokvel money gets transferred then what? Account doesn't work after that? How do you maintain your books? What happens to you inactive accounts? You working at a loss? Just so one person can reach target?

What happens when this person wants to withdraw money ( they'll get charged even more).

AYBO Standard Bank since when does it charge R300 even pay and clear payments of less then R10k don't cost that much. If the consultant so badly wanted a sale why did he not cross sell. How can you do this to our people.

In case you don't know "Stokvel" is for us to save our hard earned money throughout the year and missing out on spoiling ourselves. Some come from poor backgrounds with the hope that we entrust you with our money. Its disappointing that Standard bank can easily take peoples money like this.

You not looking after the best interest of your clients all you care about is making money for yourselves. There are better Banks out there S.A that literally do not want to rip people off their hard earned money.

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Replies (2)
Standard Bank
Standard Bank's reply10 Dec 2021, 07:47
Official
Dear Martha M

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply14 Dec 2021, 14:42
Official
Dear Martha M

Thank you for allowing us the opportunity to look into your matter. 
 
Your concerns were escalated to Branch Management, and have been addressed.
 
Thank you for being a loyal customer. 
 
Kind regards
 
Mbali Majozi
 
Customer Resolution Centre
Consumer & High Net Worth SA