Standard Bank Shyft is a Nightmare!

Standard Bank Shyft is a nightmare to work with. I recently made a transfer of €7,888 from Standard Bank Offs**** to Standard Bank Shyft. The transfer couldn't go through due to a minor reference error on my side. “No problem” I was told by a faceless consultant "Herschelle" on the Shyft Whatsapp messenger group. I had to just make an amended instruction via Standard Bank Offs**** and Shyft would accept the transfer. I did this and a second revised instruction was issued by Standard Bank Offs****. A week later Shyft claimed they could still not accept the revised instruction. The €7,888 was and (still is now) floating out there somewhere in the electronic cloud. Furious, and with my stress levels escalating, I asked for emailed proof from Shyft that the money had not arrived or that the revised instruction was incorrect again. No response. I asked the faceless consultant three times to email me proof. Nothing. Now I started to get extremely angry and demanded to know who their Team Leader was. No response! Two weeks later and growing rage on my part and I eventually get a call from a lady saying that my €7,888 has been returned to Standard Bank Offs**** but she cannot tell me when it will arrive, because Standard Bank Shyft does not have a Service Level Agreement (SLA) with Standard Bank Offs****! How is it possible that Standard Bank Shyft, the "All-in-One Global Money App" does not have an SLA signed with Standard Bank Offs**** that would allow them to communicate and keep their clients abreast of money movements?! Incredibly, there is also no phone number you can call on the Shyft App. Shyft was just awarded Gold for "Most Innovative App Developed by a Corporate" at the 2025 New Generation Awards ceremony. This is a ridiculous joke, really. There is nothing innovative here at all, just frustration, misrepresentation, worry and anger that has become a typical experience when it comes to dealing with a large South African Bank and nameless employees, who now innovatively hide behind a WhatsApp Group. Matters cannot be escalated properly, and no one takes accountability. WHERE IS MY MONEY?