Standard banK Shyft App ***** or what ?

i am currently using the Standard bank Shyft Application i made my first Payment transaction from the app its been three weeks now the payee has not received the payment i have made, i have talked to the support people ,they are UNPROFESSIONAL ,two them Christiaan and Linda , they just promised me that they will initiate a trace to tell ,me where my money is and till today i haven't heard anything from them am so ****ed off, this standard bank shyft app a ***** or what ?i have made payment of 6600 US Dollars i cant just let this slide like nothing happen all i want is for you to tell me where is my money ?if you can't find the payee account why don't you return the money to my account ?this is very bad on my first experience if i have to lose such kind of money ?i need someone to tell me where is money